Terms and conditions
Unless noted otherwise, prices are inclusive of GST.
Delivery timetables
This booklet provides information about delivery charges. For information regarding delivery timetables, ask at
your local Post Office or check online by visiting:
Standard Letters auspost.com.au/delivery-times
Business Letters auspost.com.au/bulkmail
Domestic Parcels auspost.com.au/service-updates/domestic-delivery-updates#delivery-times
International auspost.com.au/service-updates/international-delivery-updates
Charge accounts
Credit facilities are available to mail users.
Ask at your local participating Post Office for applications, terms and conditions.
Dangerous goods
National, state and international safety regulations prohibit many substances from being posted. These include
explosive, highly flammable, radioactive or dangerous articles. Ask at your local participating Post Office for the
Dangerous Goods Guide (SAP 8833685 (MS62)).
Mail to and from Australian external territories
For charging purposes, the following locations are in the states shown and are GST-free.
The locations are subject to customs regulations for letters and parcels.
WA
NSW
TAS
Christmas Island 6798
(Indian Ocean)
Cocos (Keeling) Islands 6799
Norfolk Island 2899
Australian Antarctic Territory 7151
Territory of Heard Island and
McDonald Island 7151
For the following products / services, the charges that apply are as per the published “within Australia” charges
that are shown in this booklet:
• Ordinary letter prices
• Local delivery prices
• PreSort prices
• Clean Mail prices
• Postage prepaid and fixed price products
• Regular and Express Post parcel charges to Norfolk Island 2899 which are at pages 16-17 and 20-21.
Same state delivery
Same state delivery includes carriage between Coolangatta and New South Wales, Tweed Heads and Queensland,
Tweed Heads South and Queensland, Albury and Victoria, Lavington and Victoria, and Wodonga and New South
Wales; New South Wales includes Australian Capital Territory; South Australia does not include Northern Territory.
Terms and conditions of service
The terms and conditions applicable to postal services are determined by the Board of the Australian Postal
Corporation under the Australian Postal Corporation Act 1989. Available online at auspost.com.au.
Although Australia Post has made every effort to ensure the accuracy of the contents of this guide at the time of publication. To the
extent permitted by law, Australia Post makes no warranty, guarantee or representation regarding the correctness, reliability,
completeness, suitability or accuracy of the guide. The information in this guide may be revised at any time and services may be
modified, added to or withdrawn without notice. Up-to-date information can be obtained from any Post Office. To the extent permitted
by law, Australia Post shall not be liable to any person, whether a purchaser of this guide or not, for any loss or damage of any kind
whatsoever arising from any errors or omissions, or from reliance being placed upon all or any part of the contents of this guide.
Authorised by N. Sheffield, Australian Postal Corporation.
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